Employment Opportunity

Position: Technical Support Officer

Location: Kampala

Company: Nugsoft Technologies

Position Type: Full-time

Positions:2

About Nugsoft Technologies

Nugsoft Technologies, a leading software solutions provider, is hiring a Technical Support Officer to provide exceptional technical support to our clients through phone, email, WhatsApp , physical visits and other tools.

Responsibilities

As a Technical Support Officer, your key responsibilities will include:

• Providing effective technical support to clients.
• Promptly troubleshooting and resolving software-related issues.
• Documenting client interactions and feedback.
• Staying updated on Nugsoft products and industry trends.
• Deploy and train web and desktop applications for Nugsoft clients
• Conduct tailored training sessions to ensure effective client software usage.
• Offer on-site and remote technical assistance
• Gathering client feedback and update the technical team on client needs.
• Maintain accurate records and prepare detailed field reports.

Qualifications

• Bachelor’s degree in any ICT related course, Education or humanities course
• Proficiency in computer skills and web applications is a MUST.
• Strong communication skills, both written and verbal.
• Problem-solving mindset and technical troubleshooting ability.
• Empathy, patience, and adaptability.

How to Apply

Send CV and cover letter to careers@nugsoft.com with “Technical Support Officer

Application” in the subject line. Copy to abrenda@nugsoft.com .

Deadline: 11th Oct,2024