Privacy Policy

Last Update: [24th-October-2024]

1. Important Notice

This Privacy Policy explains how NugSoft Technologies Ltd (“we,” “us,” or “our”) collects, uses, and protects your personal data when you visit or interact with our website at https://nugsoft.com. By using our website, you agree to the terms outlined in this policy. If you do not agree with these terms, please refrain from using our website.

Our website is intended for individuals aged 18 and over. We do not knowingly collect personal data from children under 18 years old.

You have the right to object to the processing of your personal data for our legitimate business interests or for direct marketing purposes, including any related profiling. For more information about your rights and how you can exercise them, please see Section 11.

2. Owner and Data Controller

NugSoft Technologies
Kyanja, 1km off Gayaza road,
P.O Box 134866, Kampala, Uganda
Owner contact email: info@nugsoft.com

3. About Us

NugSoft Technologies Ltd is a private limited company incorporated in Uganda, with its registered address at Kyanja, Nakawa Division, Kampala, Uganda. We are committed to protecting your privacy and handling your personal data responsibly. As the “controller” of your personal data, we determine how and why your data is processed.

4. What Personal Data We Collect and Why

Personal data refers to any information that can identify you directly or indirectly. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

• Identity and Contact Data: Includes your first name, last name, email address, or similar identifier. We collect this data when you create an account with us, provide feedback or reviews, or participate in promotions or surveys involving our products.
• Marketing and Communications Data: Includes your preferences in receiving marketing communications from us and third parties, and your communication preferences. With your consent, we use this data to inform you about our software solutions and services that may interest you.
• Technical Data: Includes your internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, platform, and other technology on the devices you use to access our website. These are industry-standard and are logged by all Web Servers to provide informed statistics to Webmasters and site owners. We may periodically access these server logs which contain the information outlined.
• Profile Data: May include your interests, preferences, feedback, and survey responses.
• Correspondence Data: Includes any additional personal data you provide when you communicate with us via email, letter, phone, or through our website.

We may also collect data from third parties and public sources, such as analytics providers (Google Analytics), search information providers (Google Search Console) that may provide us insights into visits and usage on our website. These are usually overall statistics rather than being tied to a single site visitor.

5. How We Use Your Personal Data

We use your personal data for the following purposes:

• To Provide Our Services: To register you as a user, process, and deliver services you need from us in case it involves our software solution provisions.
• To Manage Our Relationship with You: Where appropriate, to request feedback on how we handled your queries and service provisions.
• For Marketing Purposes: To send you information about our products and services and those of our trusted partners, where you have consented to receive such communications such as through subscribing to our occasional emails.
• To Improve Our Website and Services: To use data analytics to improve our website, products, services, marketing, customer relationships, and experiences with our customers.
• To Respond to Inquiries and Complaints: To address any questions or concerns you have raised.
• To Conduct Internal Training: We may use your personal data for internal training purposes so that our staff have the knowledge and expertise they need to ensure we provide you with the best possible user experience. For example, if you contact us by telephone, we may record the call and make notes in relation to your call for training and service improvement purposes.
• To Maintain Our Records and Improve Data Accuracy: We process personal data in the course of maintaining and administering our internal records. This includes processing your personal data to ensure that the information we hold about you is kept up to date and accurate.
• To Comply with Legal Obligations: To fulfill our legal obligations, including fraud detection, investigation, and prevention purposes. This may require us to provide your personal data to law enforcement agencies in Uganda, if they request it.

6. Legal Grounds for Processing

We will only use your personal data when the law allows us to. The legal bases for processing your data are:

• Consent: You have given clear consent for us to process your personal data for specific purposes, such as receiving marketing communications, like through subscribing to our emails.
• Performance of a Contract: Processing your data is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation.
• Legitimate Interests: Processing is necessary for our legitimate interests (or those of a third party) in conducting and managing our business to enable us to give you the best service and the best and most secure experience.

Where we think there is a risk that one of your interests or fundamental rights and freedoms may be affected, we will not process your personal data unless there is another legal ground for us to do so (either that we have obtained your consent to the processing or it is necessary for us to perform our contract with you or to comply with our legal obligations).

7. Automated Decision-Making and Profiling

We do not engage in any automated decision-making or profiling activities on our website. While we collect certain data as described in Section 4 to improve our services, we do not use automated systems to make decisions about you or create profiles of your behavior. If we decide to implement such practices in the future, we will update this Privacy Policy accordingly.

8. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website, provide essential features, and analyze website traffic.

9. Direct Marketing

With your consent or where we have a legitimate interest, we may use your personal data to send you direct marketing communications about our products and services, as well as those of our trusted partners. You can opt-out of receiving marketing communications at any time by following the unsubscribe link in any email or by contacting us directly.

10. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on factors such as legal obligations, dispute resolution periods, and business needs.

11. Your Rights

Under certain circumstances, you have rights under data protection laws regarding your personal data:

• Access: Request access to your personal data.
• Correction: Request correction of the personal data we hold about you.
• Erasure: Request erasure of your personal data.
• Objection: Object to the processing of your personal data.
• Restriction: Request restriction of processing your personal data.
• Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us using the details provided in Section 13 below.

12. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on these links or enabling these connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

13. How to Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please refer to our contact details in Section 2.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect our latest improvements to it. Any changes will be posted on this page with an updated revision date.

15. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Uganda, without regard to its conflict of law provisions.